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Is everyone at Madzay Color Graphics one of Jehovah's Witnesses?
Everyone at Madzay Color Graphics are Jehovah's Witnesses in good standing. Since 1946, our business has been owned an operated by our family who were all Jehovah's Witnesses. I, Eric Madzay, have served as an elder for the past 27 years. Others in our company serve as elders, ministerial servants and pioneers. Please see the ABOUT page for further information.

Why is the shipping schedule during the months of September-February so long?
We begin receiving preorders for annual items such as calendars and bookmarks in September. However, the yeartext and Bible reading are not released until the beginning of October. Once this information is available, we prepare the products and go into production. This results in approximately a six week shipping delay. We work very hard to ship as many orders as possible each day during this busy time.

Why are the books, magazines and tracts displayed in images of our products concealed or substituted with colored paper?
The United States Branch has requested that publications which include copyrighted artwork on the cover not be displayed in conjunction with commercial products. We have never included unobstructed pictures of publications in the images of our products and we will continue to cooperate with this reasonable request.

Can I place an order over the telephone?
We are sorry, but we are unable to accept telephone orders, since this would significantly increase our processing time.  It is our goal to provide the fastest service possible.  The most efficient way to place an order is through our online store.

Can I place an order by e-mail?
Since some e-mail is not secure, we do not accept e-mail orders. However, our online store is a secure and safe medium for transferring personal information such as credit card account numbers.

At what point is my credit card authorized and funds captured?
Credit cards are charged at the time of shipment. Please make sure sufficient funds are available while your order is being processed so there are no delays in shipping your order.   Orders sent to us by mail or fax will be pre-authorized once they have been entered into our system.

Does Madzay Color Graphics ship to foreign countries?
Yes. Orders must be placed through our website. Shipping rates will automatically be calculated based on the weight of the items ordered and their destination. Please note: The shipping charge to foreign countries does not include fees and taxes that may be charged by the destination country.

Do you offer express processing of my order?
As a general policy, we are unable to place an order ahead of those who have ordered before you unless there are special circumstances that need to be considered. Please contact us at (330) 273-9068 if you feel you have special circumstances.

Can I exchange an item I ordered in error?
If the item is in new, resale-able condition, you may exchange the item(s) within 30 days of receipt of your order. Additional shipping charges for the exchanged items will apply.  Please contact us before returning any items for an exchange.

Does anyone on your staff speak Spanish?
Although we carry Spanish products, our office staff is not able to communicate in Spanish. When contacting us, please have someone who speaks English write or call in your behalf.

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