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Is everyone at Madzay Color Graphics one of Jehovah's Witnesses? 

Since 1946, our business has been owned an operated by our family who have all been Jehovah's Witnesses. Our friends who work with us are also Jehovah's Witnesses in good standing in their local congregations. The owner is serving as an elder, others are ministerial servants, pioneers and publishers working part-time. Our ABOUT page has more information about our history.

Why is the shipping schedule during the months of September-January so long? 

We begin receiving preorders for annual items such as calendars and bookmarks in September. However, the yeartext and Bible reading are not released until the beginning of October. Once this information is available, we prepare the products and go into production. This results in approximately a six week shipping delay. We work very hard to ship as many orders as possible each day during this busy time. In general, our orders are shipped out in the same order they were received. 

Why are the books, magazines and tracts displayed in images of our products concealed or substituted with colored paper? 

The United States Branch has requested that publications which include copyrighted artwork on the cover not be displayed with commercial products. 

Can I place an order over the telephone? 

We are sorry, but due to credit card security restrictions, we do not able to accept telephone orders. The most efficient way to place an order is through our online store.

Can I place an order by e-mail? 

We do not accept e-mail orders. However, our online store is a secure and safe medium for transferring personal information such as credit card account numbers.

Do you offer express processing of my order? 

As a general policy, we are unable to place an order ahead of those who have ordered before you unless there are special circumstances that need to be considered. Please contact us at (330) 273-9068 if you feel you have special circumstances.

Can I exchange an item I ordered in error? 

If the item is in new, resale-able condition, you may exchange the item(s) within 30 days of receipt of your order. Additional shipping charges for the exchanged items will apply.  Please contact us before returning any items for an exchange.

Does anyone on your staff speak Spanish? 

Although we carry Spanish products, our office staff is not able to communicate in Spanish. When contacting us, please have someone who speaks English write or call in your behalf.

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